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What's included in Agent Cogo
Scorecard builder
Easily build fully customisable agent scorecards.
Unlimited scorecards
Tailor scorecards for different types of customer interactions.
Scorecard processing
Increase coverage by scoring more customer interactions.
Annotated transcripts
Enable complete transparency and ownership of call data.
Analytics dashboard
Review agent and team scorecards and jump to call segments.
Scorecard results export
Integrate with your existing CRM, contact centre or BI platforms.
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