Agent Cogo is the AI-powered Quality Assurance Analyst of your contact centre

Agent Cogo understands natural language and evaluates calls pronto, at scale, and reliably - every time!

Agent Cogo's automated call monitoring

• Enables coaching with greater consistency and transparency

• Lowers compliance risk with higher call coverage and reduced time to audit

• Frees up the front line to have greater impact on customer experience and business results

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Not a data scientist? Not a problem! Agent Cogo is pre-trained with the latest language models for your industry.