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Agent Cogo is the AI-powered Quality Assurance Analyst of your contact centre

Agent Cogo understands natural language and evaluates calls pronto, at scale, and reliably - every time!

Agent Cogo's automated call monitoring

  • Enables coaching with greater consistency and transparency

  • Lowers compliance risk with higher call coverage and reduced time to audit

  • Frees up the front line to have greater impact on customer experience and business results

Not a data scientist? Not a problem! Agent Cogo is pre-trained with the latest language models for your industry.

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Automate call quality monitoring in three simple steps

  1. Create scorecards

  2. Upload call recordings or transcripts

  3. View results in analytics dashboard

Automate your first call in days, not months.

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