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Agent Cogo is the AI-powered Quality Assurance Analyst of your contact centre

Agent Cogo understands natural language and evaluates calls pronto, at scale, and reliably - every time!


Agent Cogo's automated call monitoring

  • Enables coaching with greater consistency and transparency

  • Lowers compliance risk with higher call coverage and reduced time to audit

  • Frees up the front line to have greater impact on customer experience and business results

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Not a data scientist? Not a problem! Agent Cogo is pre-trained with the latest language models for your industry.

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Automate call quality monitoring in three simple steps

  1. Create scorecards

  2. Upload call recordings or transcripts

  3. View results in analytics dashboard

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Automate your first call in days, not months.

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